FAQ
Before you order.
Quality, documentation, storage, shipping and payment.
Every batch is analysed by HPLC, which separates and measures the compound — so purity of ≥99% and identity are verified for the exact lot you receive, rather than taken on trust.
Yes — a Certificate of Analysis (CoA) is available on request for every product and batch, documenting purity and identity for the specific lot you receive. For selected products the report can be opened directly from the product page and the Research library; for all others, contact us with your order or lot number.
Yes. Every vial carries a lot/batch number for full traceability back to its analysis and production record.
Independent third-party analysis is carried out by Janoshik Analytical. Each report carries a task number that can be verified on the laboratory's own website.
Refrigerate at 2–8°C on receipt — do not freeze. Lyophilised powder remains stable for up to 24 months; once reconstituted, keep at 2–8°C, away from light, and use within 30 days.
Orders are packed in secure, protective packaging and shipped insulated where required to protect integrity in transit.
EU orders typically arrive within 48–72 hours (business days). Orders outside the EU — Switzerland, Norway, the UK, Bosnia & Herzegovina and Serbia — usually take 3–5 business days, including customs clearance. A tracking number is sent by email/SMS as soon as your order ships.
We ship across Europe — all EU member states, plus Switzerland, Norway and the UK, as well as Bosnia & Herzegovina and Serbia. If you don't see your country at checkout, contact us before ordering and we'll confirm availability.
Discreetly and neutrally — plain outer packaging with no indication of the contents.
Our delivery guarantee covers you: if a tracked order is lost in transit or fails to arrive, we'll reship it or refund you in full.
All payments are processed securely through Stripe and include most local payment options — card, Apple Pay, Google Pay, iDEAL, Klarna and more. Prices are shown in your local currency: EUR (€) for most countries, with CHF and GBP where applicable.
Yes. Payments are processed over an encrypted (SSL) connection through our payment provider — we never store your full card details.
Contact us as soon as possible. If your order hasn't shipped yet, we'll amend or cancel it; once dispatched, our returns policy applies.